Contact & Community
Talk to us. Join the lab.
Questions on an order, a compound, or a Certificate of Analysis? Reach out directly — and come hang in the Kinotype community, where researchers compare protocols, share results, and get the fastest answers.
For order, shipping, and product questions, email support@kinotype.shop. Include your order number and lot number when relevant so we can pull the COA fast.
Logged-in customers can reach support straight from the account dashboard — it keeps your order history, tracking, and lot documents attached to the conversation.
Kinotype ships from McAllen, TX, with same-day handoff on orders placed before cutoff and 2–4 day delivery across the US. Shipping is US-only.
We aim to reply within 1 business day. The Discord community is usually faster for general questions — other researchers and our team are both active there.
Join the Kinotype Discord.
A focused space for researchers using Kinotype compounds. Get help with reconstitution and protocols, see what others are running, and hear about restocks and new lots first.
- Protocol & reconstitution help from real researchers
- First word on restocks, new compounds, and launch offers
- Direct line to the Kinotype team