FAQ
Help & answers
Frequently asked questions.
Everything on ordering, verification, shipping, and research-use policy. Still stuck? The AI Coach can point you to the right compounds, and our calculators handle the math.
Research use only
All Kinotype products are sold strictly for in-vitro laboratory research. They are not for human or veterinary consumption, and not for diagnostic or therapeutic use. You must be 21 or older to purchase.
Orders & verification
Do I need an account to order?
Yes. An account is required before checkout — it keeps your order history, lot documents, and tracking in one place.
How do I know the compound is pure?
Every batch is HPLC-verified to ≥99% purity, and each lot carries a Certificate of Analysis. See the HPLC & COA page for how verification works.
What is a Certificate of Analysis (COA)?
A COA is the lab’s signed report for a specific lot — compound identity, measured purity, test method, and analysis date. It is tied to the lot number printed on your vial.
Why is a product marked sold out?
Sold-out compounds are between manufacturing lots. They reappear once a new batch clears HPLC verification. The calculators still let you plan around them.
Shipping
Where do you ship from, and how fast?
Orders ship from McAllen, TX, with same-day handoff on orders placed before cutoff. Most US addresses receive delivery in 2–4 days with tracking.
Do you ship internationally?
Not at this time — shipping is US-only.
How should I store my vials when they arrive?
Lyophilized (powder) vials are stable refrigerated; the Peptide Life Calculator gives shelf-life estimates by compound, state, and storage method.
Using the tools
How do the calculators work?
The Dose Calculator handles reconstitution math; the Pro Protocol Calculator builds a full multi-peptide protocol and sends the vial list to your cart. All free, no account needed.
What is the AI Coach?
A free guided quiz — answer a few questions about your research goal and it suggests compounds with a short mechanism explanation and links to the products.
Still need help?
Reach out through your account and we will get back to you. For compound selection, start with the AI Coach; for dosing and stability questions, the calculators cover most of it.